Contact Us
We're here to help. Reach out using any of the options below.
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (Sri Lanka time)
Saturday: 9:00 AM – 1:00 PM
Sunday & public holidays: Closed
Order Chat
For questions about a specific order, use the built-in chat on your order details page to message the vendor directly.
Go to My Orders →Open a Dispute
If you have a problem with a delivered order that the vendor has not resolved, open a formal dispute within 7 days of confirming delivery.
Go to My Orders →Before You Contact Us
You may find a faster answer in our Help Center, which covers the most common questions about orders, payments, shipping, and returns.
When emailing us about an order, please include your order number (e.g. FD-20260101-001) so we can look it up quickly.
Vendor Enquiries
Interested in selling on Fashion Dora? Vendor accounts are created by our admin team. Email us at vendors@fashiondora.lk with your business name and a brief description of what you sell. We will get back to you as soon as possible.